Legal Information

This website is for information only. It does not constitute legal advice. Mossop & Bowser accepts no liability for any loss or damage caused by reliance on the contents of this website, except to the extent that such liability cannot be excluded by law. 

Mossop & Bowser is a ‘recognised body’ as defined in the Solicitors Code of Conduct 2007 and is authorised and regulated by the Solicitors Regulation Authority in England and Wales with number 00052592. The partners in Mossop & Bowser are lawyers authorised to practise in England & Wales and are regulated by the Solicitors Regulation Authority. The SRA standards and regulations can be found at https://www.sra.org.uk/solicitors/standards-regulations/. 

The Partners of the firm are Richard Mark Hill, John Patrick Veasey, Mary Ann Dack, Caroline Elizabeth Cunnington and Peter Jamie Burns. 

Our main office is at Abbots Manor, 10 Spalding Road, Holbeach, Lincolnshire, PE12 7LP and our second office is at 30 Market Place, Long Sutton, Lincolnshire, PE12 9JH. We are registered for VAT under number 106 2340 19. 

We hope that you will be pleased with any work that we do for you and we want to give you the best possible service. However, if you have any queries or concerns about our work for you, or should there be any aspect of our service with which you are unhappy then you should let us know immediately. In the first instance it may be helpful to contact the person who is working on your file to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full Complaints Procedure here or you can get in touch with our Client Care Manager, Mrs Mary Dack, who can be contacted at our Holbeach Office (01406 422651). Making a complaint will not affect how we handle your case.

It is important that you raise any problems or concerns with us so that they can be resolved quickly and efficiently. We value you as our client and would not wish to think you have any reason to be unhappy with our service.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. They are our regulators and deal with concerns such as dishonesty (for example taking or losing your money) or treating you unfairly because of your age, a disability or other characteristic. You can raise any such concerns with them on their website.

What do to if we cannot resolve your complaint

If we cannot resolve your complaint, you remain dissatisfied or in the unlikely event that you have not received a final response from us within eight weeks of receiving your complaint, you can speak directly to the Legal Ombudsman, provided that you fit one of the following categories:-

• an individual.
• a business or enterprise that was a micro-enterprise (European Union definition) when it referred the complaint to the authorised person.
• a charity that had an annual income net of tax of less than £1 million when it referred the complaint to the authorised person.
• a club/association/organisation, the affairs of which are managed by its members/a committee/a committee of its members, that had an annual income net of tax of less than £1 million when it referred the complaint to the authorised person.
• a trustee of a trust that had an asset value of less than £1million when it referred the complaint to the authorised person.
• a personal representative or beneficiary of the estate of a person who, before he/she died, had not referred the complaint to the Legal Ombudsman.

They will look at your complaint independently and it will not affect how we handle your case (if ongoing). The Legal Ombudsman service is free of charge and can investigate complaints about the legal service you have received from us.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

If you would like more information about the Legal Ombudsman you can find their details in our full complaints procedure which can be accessed by clicking the link at the bottom of this page.

We maintain compulsory professional indemnity insurance of a minimum of £2 million, each and every claim. The name of our primary layer insurer for the current policy period (1^st April 2024 to 31^st March 2025) is Fortegra Europe Insurance Company Ltd, One, Fleet Place, London, EC4M 7WS. Details of the minimum terms for the compulsory insurance, including territorial coverage, can be found at https://www.sra.org.uk/solicitors/standards-regulations/indemnity-insurance-rules/.

DATA PROTECTION 

We use your personal data primarily to provide legal services to you, but also for related purposes as described in our Privacy policy. We take your privacy very seriously. Please read our Privacy Policy carefully. Our use of your personal data is subject to your instructions, the EU General Data Protection Regulation (GDPR), other relevant UK and EU legislation and our professional duty of confidentiality. Mossop & Bowser is a data controller for the purpose of the GDPR and other relevant data protection legislation. We have nominated Mary Dack as the firm’s representative for the purpose of the GDPR. Under data protection legislation you have a right of access to the personal data that we hold about you. We may from time to time send you information which we think might be of interest to you. If you do not wish to receive that information please let us know. 

Our Privacy Policy can be viewed by clicking the link below:
Mossop & Bowser Privacy Policy