Legal Information

This website is for information only. It does not constitute legal advice. Mossop & Bowser accepts no liability for any loss or damage caused by reliance on the contents of this website, except to the extent that such liability cannot be excluded by law. 

Mossop & Bowser is a ‘recognised body’ as defined in the Solicitors Code of Conduct 2007 and is authorised and regulated by the Solicitors Regulation Authority in England and Wales with number 00052592. The partners in Mossop & Bowser are lawyers authorised to practise in England & Wales and are regulated by the Solicitors Regulation Authority. The SRA standards and regulations can be found at https://www.sra.org.uk/solicitors/standards-regulations/. 

The Partners of the firm are Richard Mark Hill, John Patrick Veasey, Mary Ann Dack, Caroline Elizabeth Cunnington, Kimberley Jean Pender and Peter Jamie Burns. 

Our main office is at Abbots Manor, 10 Spalding Road, Holbeach, Lincolnshire, PE12 7LP and our second office is at 30 Market Place, Long Sutton, Lincolnshire, PE12 9JH. We are registered for VAT under number 106 2340 19. 

We hope that you will be pleased with any work that we do for you and we want to give you the best possible service. However, if you have any queries or concerns about our work for you, or should there be any aspect of our service with which you are unhappy then you should let us know immediately. In the first instance it may be helpful to contact the person who is working on your file to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here or you can get in touch with our client care manager Mrs Mary Dack who can be contacted at our Holbeach Office (01406 422651). Making a complaint will not affect how we handle your case.

It is important that you raise any problems or concerns with us so that they can be resolved quickly and efficiently. We value you as our client and would not wish to think you have any reason to be unhappy with our service.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. They are our regulators and deal with concerns such as dishonesty (for example taking or losing your money) or treating you unfairly because of your age, a disability or other characteristic. You can raise any such concerns with them on their website.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. Any complaint to the Legal Ombudsman must be made:

  • Within six months of receiving a final response to your complaint; and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Website: www.legalombudsman.org.uk

Telephone: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

We maintain compulsory professional indemnity insurance of a minimum of £2 million, for each and every claim. The name of our primary layer insurer for the current policy period (1st October 2019 to 31st March 2021) is Great Lakes Insurance SE. The contact details for the insurer are Great Lakes Insurance (UK) SE, Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. 

DATA PROTECTION 

We use your personal data primarily to provide legal services to you, but also for related purposes as described in our Privacy policy. We take your privacy very seriously. Please read our Privacy policy carefully. Our use of your personal data is subject to your instructions, the EU General Data Protection Regulation (GDPR), other relevant UK and EU legislation and our professional duty of confidentiality. Mossop & Bowser is a data controller for the purpose of the GDPR and other relevant data protection legislation. We have nominated Mary Dack as the firm’s representative for the purpose of the GDPR. Under data protection legislation you have a right of access to the personal data that we hold about you. We may from time to time send you information which we think might be of interest to you. If you do not wish to receive that information please let us know. 

Our Privacy Policy can be viewed by clicking the link below: 
Mossop & Bowser Privacy Policy

Our Interest Policy can be viewed by clicking the link below: 
Mossop & Bowser Interest Policy

Our Complaints Procedure can be viewed by clicking the link below: 
Mossop & Bowser Complaints Procedure

 

Accreditations

Authorised and Regulated by the Solicitors Regulation Authority. SRA Number: 52592. Legal Information ..

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